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Shipping/Return Policy

90 DAY POLICY

All products that that have not been scheduled for pick-up or delivery after 90 days from the date of completion are subject to forfeiture of ownership and forfeiture of any monetary amounts that have been paid.

Any products or items left over 90 days are subject to forfeiture of ownership and are subject to storage and/or disposal fees.

RETURN POLICY

Addictive Desert Designs products may be returned only with a valid Return Authorization Number and if upon arrival they are damaged. During shipping, scrapes and scratches may occur.

If the scrapes and/or scratches are minor please send us pictures to our email (info@addictivedesertdesigns.com). Once received we will determine the next course of action. Please include receipt, freight company, and the best way to contact you.

All claims must be made within 24 hours of the product(s) being received to be considered. Damage claims can be initiated by email or phone (480-671-0820).

When returning a product Addictive Desert Designs will arrange a pick up date.  The product(s) must be packaged in the same manner as received.

Customers may choose to bring product(s) to our warehouse and MUST call 24 hours prior to arrange drop off time.

*Discounted floor model items under our "Garage Sale" listings are non-returnable.

REFUND POLICY

Addictive Desert Designs is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange  or refund.

Simply contact our store to receive instructions on returning your purchase. The following conditions apply:

  • Shipping is non-refundable*
  • A (25%) Restocking Fee applies (provided item(s) is repacked properly & items are in as new condition)
  • Returns are accepted only on items with a minimum purchase price of $(25.00).
  • Refunds are only processed on the 1st and 15th of each month, please allow 30 - 45 days for refund credits to appear.
  • Timing for credit to appear on credit card statements may vary by card issuer and may not show up until the next billing cycle statement even after refund processing time described above.

*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund

*Discounted floor model items under our "Garage Sale" listings are non-refundable.

SHIPPING POLICY

Shipping to and from Addictive Desert Designs is at the customer's expense and varies according to weight, size, shipping type and location, this is inclusive of Returns.

Any Addictive Desert Designs manufactured products that are shipped within the Continental United States (48 states) by truck freight will be treated in the following way:

First item flat rate charge of $100.00 to ship standard size freight to any commercial business destination. Each additional item of the same type adds $50.00 per item. For example, if an order has front bumper, rear bumper, and side steps the shipping would be - $100.00 + $50.00 + $50.00 for a total of $200.00.

Any product ordered as part of a bumper order (i.e. lights and or winches to mount in same bumper order) will be included at no additional charge to the same shipment to the same destination so long as that product is in stock and can ship with the Addictive Desert Designs manufactured product in the same pallet / package. No additional shipping charges will apply for accessories in the same shipment so long as they are not drop shipped from the vendor directly or shipped separate from the main order. Small package rules will apply for anything outside of this.

Any items that are shipped from Addictive Desert Designs dock to a destination that must be re-directed after it has left will be charged back to the customer at full cost for the re-direct / change fees associated before the delivery is changed and delivered.

Any freight shipments to a residential or rural address will also carry an additional $80.00 charge.

Any items over standard pallet size (Standard size is - 87Lx46Wx20-50T) in single item will be charged at actual shipping fees related to the product shipment. This would be items that are very large like over cab chase racks. Your sales representative will assist in pricing for shipments that require larger than standard size pallets.

Customers are responsible for any customs, taxes, or other fees associated with any shipment at all times.

Any Addictive Desert Designs manufactured products that are shipped by small package or any product not manufactured by Addictive Desert Designs including any drop ships from outside vendors or shipped outside of the Continental United States (48 states) will be treated in the following way:

Each item will be packaged and priced using small package carrier for each shipment and all related costs associated will be charged to the end user to get the product delivered. All UPS, FED-EX, or USPS charges related to that shipment are the sole responsibility of the customer to be paid in full in advance of the shipment leaving Addictive Desert Designs shipping department.

Any items that are shipped from Addictive Desert Designs dock to a destination that must be re-directed after it has left will be charged back to the customer at full cost for the re-direct / change fees associated before the delivery is changed and delivered.

Customers are responsible for any customs, taxes, or other fees associated with any shipment at all times.

*Discounted floor model items under our "Garage Sale" listings are not qualified for flat rate shipping. Normal shipping charges will apply.

Custom Products

In many cases Addictive Desert Designs products can be modified to meet your custom requests. Additional charges and longer lead times may apply. All custom product orders are non-cancellable and non-returnable, no exceptions.

Examples of NCNR items can include; OEM products, custom calibrations, special orders, custom panels, non-standard powder-coat and private label logos.