Shipping, Delivery, and Risk of Loss

Shipping methods and rates. We offer flat-rate and economy shipping options at checkout. Preferred (flat-rate) shipping is billed at our standard published flat rates, not inflated or actual carrier cost. Economy shipping may be offered at no charge in exchange for longer lead times. Shipping estimates are provided for convenience and are not guaranteed delivery dates.

Partial shipments. Orders containing multiple items may ship in more than one package or from more than one location and may arrive separately.

Risk of loss. All shipments are made F.O.B. origin. Title and risk of loss pass to you upon our delivery of the products to the carrier. For shipments requiring a signed bill of lading (BOL), delivery is deemed complete upon signature.

Freight (LTL) Shipments

Larger items ship via LTL freight. Please review the following so your delivery goes smoothly:

•      Typical delivery timeframe is 7-21 business days, though many shipments arrive sooner.

•      The freight carrier will call to schedule delivery once the shipment reaches the destination terminal, please watch for calls from unknown numbers.

•      Someone must be present to receive and sign for the delivery.

•      Inspect the packaging and product before signing. If there is visible damage, note it on the delivery receipt with the driver before accepting the shipment.

•      If you need to reschedule, contact the freight carrier as soon as possible to avoid missed appointments, storage fees, or redelivery charges.

•      Keep all packaging until the product has been inspected and confirmed to be in good condition.

•      Reach out to us at sales@addictivedesertdesigns.com with any questions before or after delivery.

Will-Call (In-Store Pickup) Orders

The following terms apply to orders designated for will-call pickup:

•      All will-call orders must be prepaid in full at the time of order.

•      Will-call orders must be picked up within ten (10) days of being notified that the product is ready for pickup.

•      If an order is not picked up by the 11th day, a storage fee of $20 per day will be applied and must be paid at the time of pickup.

•      After twenty (20) days from the initial notification, Addictive Desert Designs reserves the right to cancel the order, refund the customer, and sell the products as it sees fit.

International Orders and Export Conditions

Canada - small parcel. For small-parcel shipments to Canada, we can ship and handle customs on your behalf for an additional fee, or you may opt to handle customs clearance yourself.

Canada - LTL freight. LTL freight shipments to Canada require the customer to arrange a customs broker. We do not handle customs for LTL shipments.

You are responsible for ensuring that products may lawfully be imported to, and used in, the destination country, and for all duties, taxes, and brokerage fees not expressly assumed by us.