Shipping policy

Return Privileges

RETURN/EXCHANGE POLICY

Product(s) may only be returned with a valid Return Merchandise Authorization number. If an item is shipped to Additive Desert Designs without a valid Return Merchandise Authorization number, the item will not be accepted and will be returned to sender.

3rd party products such as lighting and winches are non-refundable. Please refer to the 3rd party manufacturer's warranty for more information.

Returns/Exchanges will only be accepted if initiated within 15 days of the original invoice date. A 25% Restocking Fee applies to all returns/exchanges and the product(s) must repacked in their original packaging and be in new, sellable, condition. Shipping is non-refundable and any product(s) purchased with Free Shipping will have standard ground shipping fees deducted from the refund in addition to the 25% Restocking Fee. Customer is responsible for the cost of shipping the items back to us. Refunds will only be offered if we have received the product back within 30 days of the original invoice date. If the product is not received within 30 days of the original invoice date an account credit will be issued instead of a refund. Refunds/Exchanges are only processed after inspection by our staff which may take up to 14 days. Please allow 7 to 10 days after inspection for the refund to be initiated. Timing for credit to appear on credit card statements may vary by card issuer and may not show up until the next billing cycle statement.

*Returns/Exchanges are accepted only on items with a minimum purchase price of $25.00.

*Discounted floor model items under our "Garage Sale" listings are non-returnable.

If upon delivery the product(s) are damaged a damage claim may be filed with Addictive Desert Designs. All damage claims must be made within 24 hours of the product(s) being received to be considered. If the product needs to be returned because of damage, we will require pictures to be taken of the damage. When returning a product(s) that was damaged in transit to you Addictive Desert Designs will arrange a pick-up date. Customers may choose to bring product(s) to our warehouse and MUST call 24 hours prior to arrange drop off time. No refunds will be given on damage claims and customer will only be entitled to receive repaired/replacement product. If repairs cannot be made and replacements are not available, then customer will receive an account credit.

We require pictures to be taken of the product(s) if opened and pictures of the packed product(s) before shipping to compare with the product(s) when they arrive. This will prevent any additional charges for damages that may have occurred while in transit back to us. Returns/Exchanges can be initiated by email or phone (480-671-0820).

ORDER CHANGE / CANCELLATION POLICY

Any orders that have been received by Addictive Desert Designs may be canceled or changed with no penalty within the first 72 hours of placing the order. Any Addictive Desert Designs manufactured product will carry a change / cancelation fee of 10% of the total order after the initial time. Any 3rd party vendor product (i.e. - lights, shocks, tires, etc.) included will carry a 20% change / cancelation fee for that product after the initial time.

INTERNAL RETURN (RMA) POLICY:

  • Completed RMA form must be provided to Manager with the below included
    • Correct RMA # matching order
    • Credit type for refund
    • Correct sku/part#
    • Reason for return
    • Images of product before and after packed
  • All freight claims must be made within 24 hours of the product(s) being received to be considered.
  • Discounted floor model items under our "Garage Sale" listings are non-returnable.
  • A 25% Restocking Fee applies (provided item(s) is repacked properly & items are in new, sellable condition).
  • Returns and Exchanges are accepted only on items with a minimum purchase price of $25.00.
  • If an item is shipped to Additive Desert Designs without a valid RMA the item will not be accepted and will be returned to sender.
  • Shipping is non-refundable. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.

INTERNAL ORDER CHANGE / CANCELLATION POLICY:

  • Any orders within the first 72 hours of placing the order will not be charged a cancellation fee
  • Any Addictive Desert Designs manufactured product will carry a change / cancelation fee of 10%
  • Any 3rd party vendor product (i.e. - lights, shocks, tires, etc) will have a cancelation fee of 20% change

90 DAY POLICY - All products that that have not been scheduled for pick-up or delivery after 90 days from the date of completion are subject to forfeiture of ownership and forfeiture of any monetary amounts that have been paid. Any products or items left over 90 days are subject to forfeiture of ownership and are subject to storage and/or disposal fees.

SHIPPING POLICY - Shipping to and from Addictive Desert Designs is at the customer's expense and varies according to weight, size, shipping type and location, this is inclusive of Returns. Any Addictive Desert Designs manufactured products that are shipped within the Continental United States (48 states) by truck freight will be treated in the following way:

  • First item flat rate charge of $100.00 to ship standard size freight to any commercial business destination. Each additional item of the same type adds $50.00 per item. For example, if an order has front bumper, rear bumper, and side steps the shipping would be - $100.00 + $50.00 + $50.00 for a total of $200.00.
  • Any product ordered as part of a bumper order (i.e. lights and or winches to mount in same bumper order) will be included at no additional charge to the same shipment to the same destination so long as that product is in stock and can ship with the Addictive Desert Designs manufactured product in the same pallet / package. No additional shipping charges will apply for accessories in the same shipment so long as they are not drop shipped from the vendor directly or shipped separate from the main order. Small package rules will apply for anything outside of this. Separating any order into multiple shipments will be treated as separate orders and all shipping rules will apply to each individual shipment.
  • Any items that are shipped from Addictive Desert Designs dock to a destination that must be re-directed after it has left will be charged back to the customer at full cost for the re-direct / change fees associated before the delivery is changed and delivered. Any freight shipments to a residential or rural address will also carry an additional $80.00 charge.
  • Any items over standard pallet size (Standard size is - 87Lx46Wx20-50T) in single item will be charged at actual shipping fees related to the product shipment. This would-be items that are very large like chase racks. Your sales representative will assist in pricing for shipments that require larger than standard size pallets.
  • Customers are responsible for any customs, taxes, or other fees associated with any shipment at all times.

Any Addictive Desert Designs manufactured products that are shipped by small package or any product not manufactured by Addictive Desert Designs including any drop ships from outside vendors or shipped outside of the Continental United States (48 states) will be treated in the following way:

  • Each item will be packaged and priced for each shipment and all related costs associated will be charged to the end user to get the product delivered. All Freight Carrier, UPS, FED-EX, or USPS charges related to that shipment are the sole responsibility of the customer to be paid in full in advance of the shipment leaving Addictive Desert Designs shipping department.
  • Any items that are shipped from Addictive Desert Designs dock to a destination that must be re-directed after it has left will be charged back to the customer at full cost for the re-direct / change fees associated before the delivery is changed and delivered.
  • Customers are responsible for any customs, taxes, or other fees associated with any shipment at all times.

*Discounted floor model items under our "Garage Sale" listings are not qualified for flat rate shipping. Normal shipping charges will apply.

CUSTOM PRODUCTS - In many cases Addictive Desert Designs products can be modified to meet your custom requests. Additional charges and longer lead times may apply. All custom product orders are non-cancellable and non-returnable, no exceptions. Examples of NCNR items can include; OEM products, custom calibrations, special orders, custom panels, non-standard powder-coat and private label logos.

ADDICTIVE DESERT DESIGNS allows Customer return to return third party products based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened. If any third party software was distributed electronically, it is not returnable if the licenses were downloaded. For additional information see ADDICTIVE DESERT DESIGNS's full Product Return Policy above or by the following link: Return Policy. Customers should contact ADDICTIVE DESERT DESIGNS Customer Relations at ADDICTIVE DESERT DESIGNS or e-mail at Customer Relations to initiate a return or for additional information. Customers must notify ADDICTIVE DESERT DESIGNS Customer Relations of any damaged Products within fifteen (3) days of receipt.